The rise of artificial intelligence has triggered a renewed surge in global capability center (GCC) investments. As enterprises race to scale AI development, the global capability center model has become a preferred strategy for building offshore engineering, data science, and R&D teams. In fact, major financial institutions have long used GCCs in India to reduce dependency on outsourcing giants like TCS, Infosys, and HCL, seeking more control over delivery, costs, and strategic direction.
But while the intent was control and innovation, the execution is starting to show cracks.
GCCs in tier-1 cities like Bengaluru, Chennai, Hyderabad, and Pune are now facing serious challenges: high attrition, inflated salaries, traffic bottlenecks, and slowing hiring cycles. These issues are harrowing for AI and machine learning teams that require continuity, agility, and tight feedback loops.
The reality is this: the traditional global capability center operating model in metro cities no longer supports the pace of AI innovation.
So what’s the alternative?
Tier-2 cities in North India are emerging as a powerful answer, offering scalable, cost-effective, and future-proof locations for setting up GCCs that prioritize innovation over overhead.
In this blog, we’ll explore why the next generation of India's global capability centers must be built differently and how Muoro is partnering with Brownfield Asset Advisory to lead this shift.
Developer communities on platforms like Reddit offer unfiltered insights into the realities behind Global Capability Centers (GCCs). While GCCs are often touted as strategic hubs for innovation and cost efficiency, many insiders paint a more complex picture.
One common sentiment is that “GCCs are sweatshops for brand names.” This reflects frustrations with high workloads and relentless cost-cutting measures, where employees feel treated as mere resources rather than valued talent. Another frequent complaint is the perceived lack of career progression: “No career growth, just cost centers.” For many developers, GCC roles can feel like dead-ends, where skills stagnate amid repetitive tasks rather than evolving through challenging projects.
Attrition rates underscore these issues. For example, Bengaluru, a major GCC hub, is described as “too saturated”, with some teams reporting attrition rates as high as 50% year-over-year. High turnover disrupts team stability and adds hidden costs that undermine the expected savings from outsourcing.
Reddit discussions also spotlight risks when companies decide to relocate or shut down GCCs altogether. Danske Bank’s recent closure of its India GCC triggered threads filled with concerns about job security and the future of offshore centers, highlighting the volatility and uncertainty employees face.
These insider perspectives remind companies to look beyond cost models and address talent experience, growth opportunities, and long-term sustainability when building or scaling GCCs.
Artificial intelligence is not just another enterprise function, it’s the core engine driving next-gen products, smarter operations, and competitive advantage. But for AI teams to succeed, they need an environment that supports agility, continuity, and scalability. This is where many traditional global capability centers in tier-1 Indian cities are falling short.
Cities like Bengaluru, Mumbai, Chennai, Hyderabad, and Pune, once the go-to destinations for building a GCC (Global Capability Center), are now facing systemic constraints:
- Overburdened infrastructure slows commute times and affects daily productivity
- High attrition rates in saturated job markets disrupt long-term AI initiatives
- Escalating real estate and operational costs squeeze budgets without adding value
- Burnout and hiring delays hinder the ability to scale high-performance AI teams quickly
These aren’t just HR issues, they’re innovation blockers.
Many companies built their India global capability center in these metro hubs to gain more control than they would with traditional outsourcing models. But today, the global capability center operating model in tier-1 cities is becoming a bottleneck, especially for complex and iterative disciplines like AI, ML, and data engineering.
Enterprises are beginning to ask the tough questions:
- What is a global capability center really offering if it can’t support innovation at scale?
- Is it time to rethink the GCC model before sunk costs and institutional inertia take over?
In the next section, we’ll explore why a shift toward tier-2 locations in North India may hold the answer, and how that’s already transforming the global capabilities center landscape.
The average lifespan of a GCC is just three years. Many start strong but quickly become cost centers or organizational liabilities, leading to shutdowns or pivots to outsourcing models.
GCC teams often operate in functional silos, disconnected from core product conversations. They’re treated as support arms, not strategic partners, with little to no involvement in business or tech decisions.
Architectural and tooling choices are made onshore, leaving offshore engineers to execute without context. This leads to disengagement and a lack of innovation ownership.
There’s often hesitation from onshore leaders to fully empower offshore teams. In one case, a U.S. client refused to share SLOs with Indian SMEs. not because of incompetence, but due to fear of losing control or being challenged.
The cost arbitrage in cities like Bengaluru and Hyderabad is shrinking. Rising salaries, inflated rents, and fierce competition for senior talent have made these locations expensive and unsustainable for long-term operations.
High turnover is rampant, some teams report 40–50% attrition year over year. This churn makes it hard to build team stability, retain knowledge, or maintain delivery velocity.
Without access to KPIs or SLOs, offshore teams work in the dark. They ship features without knowing the ‘why,’ which leads to rework, misalignment, and wasted effort.
Leadership starts by questioning the ROI. Offshore teams feel underutilized and unrecognized. The result? GCCs fade into irrelevance or are absorbed back into vendor-based outsourcing.
If tier-1 cities are nearing saturation, what’s the alternative for building a future-ready global capability center? The answer lies in tier-2 cities in North India, regions often overlooked but rich in potential.
Source: Moneycontrol
Unlike overcrowded metros like Bangalore, Hyderabad, or Pune, tier-2 locations offer a strategic edge for companies looking to scale AI and software innovation. This new GCC global capability center model emphasizes lean operations, faster scaling, and long-term sustainability.
Here’s what sets the tier-2 global capability center operating model apart:
- Untapped talent pools: These regions are home to a growing number of skilled engineers eager for opportunities without the churn and noise of metro markets.
- Lower costs with higher retention: Salaries are competitive without being inflated, and employees value stability, leading to reduced attrition and lower hiring overheads.
- Faster hiring and onboarding: Less competition means quicker access to talent and faster team ramp-ups for mission-critical AI/ML projects.
- Continuity for AI innovation: AI pipelines thrive on consistency. With better retention and cultural alignment, tier-2 global capabilities centers offer long-term stability that’s hard to replicate in tier-1 cities.
At Muoro, we’ve placed a strategic $3.2M bet on this model. Instead of crowding into global capability center Bangalore or global capability center Chennai setups, we’re building elite teams where others aren’t looking.
We partner with enterprises that want more than just cost savings. Our India global capability center model is engineered for product-aligned delivery, not just execution. Whether you're asking what is a global capability center or how to set up a global capability center in India that scales effectively, tier-2 cities offer a more scalable path.
If your current GCC operating model is struggling to meet innovation goals, maybe it’s time to rethink where and how you build it. Muoro can help you create a global capability center in India that’s lean, high-impact, and built to last.
At Muoro, we believe that the future of AI development hinges not just on hiring talent, but on where and how you build your global capability center.
Instead of replicating the overcrowded global capability center Bangalore or global capability center Hyderabad models, we took a different route, investing $3.2 million to build lean, high-retention engineering hubs in tier-2 North India.
“GCCs are no longer just about cost arbitrage - they’re about accelerating product velocity, ensuring operational excellence, and enabling local autonomy,” said Vyom Bhardwaj, Founder and CEO, Muoro. “India’s GCC market is expected to reach $95–110 billion by 2030. With Brownfield, we’re bringing a bold new approach that delivers fully operational engineering centers in as little as 4-8 weeks, with high-quality product teams and infrastructure baked in from day one. This allows enterprises to lower the cost of dedicated teams and redirect that capital into AI and innovation.”
This wasn’t just a cost play, it was a long-term bet on continuity, delivery ownership, and AI acceleration.
Source: GCC Leadership Conclave
One of our clients, a U.S.-based brownfield asset advisory company, needed to scale rapidly without the chaos of inflated salaries or vendor friction. Here’s what we delivered:
- Built a team of top 3% pre-vetted engineers
- Reduced total cost by 30% compared to tier-1 and vendor-led options
- Gained full delivery ownership, unlike traditional outsourcing models
This wasn’t just another offshore engagement. It was a tailored India global capability center that directly aligned with the client’s product roadmap and business KPIs.
Our success lies in our delivery framework:
- POD (Product-Oriented Delivery) Model: We don’t just assign developers, we form outcome-driven pods that align directly with product features and business goals.
- Step-by-step co-ownership: From tech stack decisions to release cycles, our clients work hand-in-hand with their dedicated team.
- No vendor opacity: Unlike traditional service vendors, our model gives clients full visibility, strategic alignment, and engineering control, without micromanagement.
So if you’re wondering what is a global capability center meant to do, it’s not just about reducing costs. It’s about unlocking speed, scale, and innovation.
Whether you're exploring how to set up a global capability center in India or refining an existing one, Muoro’s approach is designed for organizations building AI/ML capabilities that need to move fast and build for the long haul.
When planning your India expansion strategy, one common question is: what is a Global Capability Center (GCC), and how is it different from a Center of Excellence (COE)?
A Global Capability Center is typically designed to handle delivery, support, and operations at scale. Think of it as an offshore extension of your enterprise, standard in places like Bangalore, Hyderabad, or Chennai. These centers often focus on execution, cost reduction, and headcount scalability.
In contrast, a COE is built with a mission: drive innovation. It’s where you place your best talent to experiment, build, and improve core technologies, especially in areas like AI, ML, and data science.
If you're wondering what is a GCC Global Capability Center best used for, it’s ideal for stable, repeatable workflows. But when it comes to future-facing AI products, you need more than just stability. You need autonomy, agility, and deep product context.
That’s why at Muoro, we blend the benefits of a GCC and a COE into a single, high-impact operating model.
- We build global capability centers in India that act like COEs
- Our outcome-focused teams have direct product alignment
- Engineers get visibility into business priorities, not just JIRA tickets
- You retain full control without sacrificing speed or innovation
Instead of choosing one over the other, we help you build a global capabilities center that is cost-efficient and future-ready.
Tier-1 global capability centers are no longer the gold standard, and they’re becoming relics of an era driven by cost-cutting rather than innovation. For enterprises aiming to lead in AI, ML, and data-driven transformation, agility and team alignment are non-negotiable.
If your current GCC in India is bogged down by inflated overheads, high attrition, and poor delivery ownership, it’s time to re-evaluate.
Muoro’s approach to global capability centers blends speed, cost-efficiency, and innovation-readiness, helping you build a GCC operating model that scales with product goals, not just headcount.
The question isn’t “what is a global capability center” anymore; it’s whether yours is built for tomorrow’s challenges or trapped in yesterday’s constraints.
Book a strategy call to explore smarter, scalable GCC/COE models with Muoro.
